Privacy Policy
Last updated: 28/08/2026
Chloe Wickham, trading as Chloe Wickham Creative ("we," "us," "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit chloewickham.com ("the Site"), engage our services, subscribe to our newsletter, or purchase digital products from our store.
We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact details: name, email address, phone number
Enquiry and project information: details you share via our contact form, enquiry form, or booking tool (e.g. Notion) about your business and project needs
Newsletter details: first name, last name, and email address when you subscribe
Payment and order information: billing details and purchase history when you buy digital products through our store (payment card details are processed directly by our third-party payment processor and are not stored by us)
Technical and usage data: IP address, browser type, device information, pages visited, and referral source, collected automatically via cookies and analytics tools
Communications: records of emails, calls, or messages exchanged with us
2. How We Collect Your Information
We collect personal information:
Directly from you, when you fill out a form, subscribe to our newsletter, book a call, make a purchase, or email us
Automatically, through cookies and similar technologies when you browse the Site
From third parties, such as our website platform (Squarespace), payment processor, email marketing provider, or booking tool, where you have interacted with those services on our behalf
3. How We Use Your Information
We use your personal information to:
Respond to your enquiries and provide quotes or proposals
Deliver our branding, design, and content strategy services
Process orders and deliver digital products purchased through our store
Send you our newsletter and marketing communications (only where you have subscribed or otherwise consented)
Improve and maintain the Site, including analysing usage patterns
Comply with legal and accounting obligations
Protect the security and integrity of the Site and our business
We will not use your personal information for any purpose materially different from those described above without notifying you or obtaining your consent, where required by law.
4. Cookies and Analytics
Our Site, hosted on Squarespace, uses cookies and similar tracking technologies to operate core features (such as the shopping cart) and to understand how visitors use the Site (via analytics tools). You can control or disable cookies through your browser settings, though this may affect how the Site functions.
5. Disclosure of Your Information
We may share your personal information with:
Service providers who help us run our business, such as our website host (Squarespace), email marketing platform, payment processor, and scheduling/booking tools (e.g. Notion)
Professional advisers, such as our accountant or legal counsel, where necessary
Law enforcement or regulators, where required by law
We do not sell your personal information to third parties.
Some of our service providers may store or process data outside Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the APPs.
6. Newsletter and Marketing Communications
If you subscribe to our newsletter, we will use your first name, last name, and email address to send you monthly insights, design tips, and business/branding content. You can unsubscribe at any time using the link in any email we send, or by contacting us directly at info@chloewickham.com.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes relying on the security measures of reputable third-party platforms (such as Squarespace and our payment processor) that hold or process data on our behalf. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Ask us to stop using your information for direct marketing
Lodge a complaint if you believe we have mishandled your personal information
To exercise any of these rights, contact us at info@chloewickham.com. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Overseas Visitors and International Users
If you access the Site from outside Australia (for example, from the European Union or United Kingdom), please note that your information will be processed in Australia and by service providers who may be located overseas. By using the Site, you consent to this transfer and processing, in accordance with this Policy.
11. Children's Privacy
The Site and our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.
12. Third-Party Links
Our Site may contain links to third-party websites or platforms (such as Instagram, LinkedIn, or our booking tool). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last updated" date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Chloe Wickham CreativeEmail:info@chloewickham.comWebsite: chloewickham.com