Terms and Conditions
Last updated: 28/08/2026
Welcome to chloewickham.com ("the Site"), operated by Chloe Wickham, trading as Chloe Wickham Creative ("we," "us," "our," "Chloe Wickham Creative"). These Terms and Conditions ("Terms") govern your access to and use of the Site, our services, and any digital products purchased through our online store. By accessing the Site, engaging our services, or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.
1. About Us
Chloe Wickham Creative is a brand strategy, visual identity, graphic design, and content strategy agency operating in Australia. You can contact us at info@chloewickham.com.
2. Use of the Site
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site. Prohibited behaviour includes (but is not limited to):
Attempting to gain unauthorised access to the Site, our systems, or networks
Uploading or transmitting viruses or malicious code
Copying, reproducing, or exploiting any content on the Site without our prior written consent
Using the Site to harass, defame, or harm any person
We reserve the right to restrict or terminate your access to the Site at our discretion, without notice, if we believe you have breached these Terms.
3. Intellectual Property
All content on the Site — including but not limited to text, graphics, logos, images, videos, case studies, portfolio work, and downloadable resources — is owned by or licensed to Chloe Wickham Creative and is protected by Australian and international copyright, trademark, and other intellectual property laws.
You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
Client work displayed in our case studies and portfolio (e.g. branding, content, and design projects) remains subject to any agreements made with the relevant client and may not be reused or reproduced without permission from both parties.
4. Services
4.1 Engaging Our Services
Services such as brand strategy, visual identity design, content strategy, and digital/print collateral are provided on a project or retainer basis and are subject to a separate written agreement, proposal, or Statement of Work ("Project Agreement") between Chloe Wickham Creative and the client. Where there is any inconsistency between these Terms and a Project Agreement, the Project Agreement will prevail in relation to that project.
4.2 Quotes and Fees
All quotes are valid for the period stated in the quote (or, if unspecified, 30 days) and are subject to change based on the final scope of work. Fees, payment schedules, and deposit requirements will be set out in the relevant Project Agreement or invoice.
4.3 Cancellations and Refunds (Services)
Cancellation terms, kill fees, and refund eligibility for bespoke services will be set out in the applicable Project Agreement. Generally, deposits are non-refundable once work has commenced, as they secure time and resources allocated to your project.
4.4 Client Responsibilities
Timely delivery of services depends on clients providing accurate information, timely feedback, and requested materials (e.g. brand assets, content, approvals). Delays caused by the client may result in delays to project timelines, for which Chloe Wickham Creative is not responsible.
5. Digital Products and Store Purchases
Where you purchase digital resources, templates, guides, or other downloadable products through the Site:
Payment is required in full at the time of purchase via our third-party payment processor.
Due to the digital, downloadable nature of these products, all sales are final and non-refundable, except where required under the Australian Consumer Law (see Section 8).
Products are for your own personal or internal business use only. You may not resell, redistribute, or share purchased digital products with third parties.
Access details or download links will typically be provided immediately or within a reasonable time after payment is confirmed.
6. Newsletter and Communications
By subscribing to our newsletter or submitting your details via our contact or enquiry forms, you consent to receive communications from us, including marketing emails, insights, and updates. You may unsubscribe at any time via the link provided in our emails or by contacting us directly. See our Privacy Policy for more on how we handle your information.
7. Testimonials and Case Studies
Testimonials, reviews, and case studies published on the Site reflect the individual experiences of the clients named and are shared with their consent. They are not a guarantee of specific results for any other business or individual.
8. Consumer Guarantees (Australian Consumer Law)
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law (ACL) or other applicable law that cannot lawfully be excluded. Where permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to the resupply of services or payment of the cost of having the services resupplied.
9. Limitation of Liability
To the maximum extent permitted by law, Chloe Wickham Creative excludes all liability for any indirect, incidental, special, or consequential loss or damage arising from your use of the Site, our services, or any digital products, including loss of profits, revenue, data, or business opportunities. Our total liability for any claim arising from these Terms or our services will not exceed the amount paid by you for the relevant service or product.
10. Third-Party Links and Services
The Site may contain links to third-party websites, tools, or platforms (including social media, payment processors, and booking tools such as Notion). We are not responsible for the content, privacy practices, or terms of any third-party sites.
11. Acknowledgement of Country
Chloe Wickham Creative acknowledges the Traditional Owners of the land on which we live and work, and pays respect to Elders past, present, and emerging.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of [Insert State/Territory, e.g. New South Wales], Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Email:info@chloewickham.com Website: chloewickham.com